We ship to all 50 states in the US and Puerto Rico.
Due to their bespoke nature, Classic Trunks, Tuffets, and Keepsake Cases are on an 5 week ship timeline, with the exception of White trunks which will ship in late March.
Milestone Books, Celebration Crowns, and Milestone Cards are on a 1 week ship timeline.
Shipping times vary based on item ordered. As each Classic Trunk is hand assembled and custom, shipping times depend on current inventory and production schedules.
We ship via FedEx and have been super grateful for their strong partnership, with over a 99% accurate delivery rate. If an issue arises, we will represent our PK customer to the best of our abilities to track and find the shipment. However, please note Petite Keep must work within the constraints of Fed Ex's policies and procedures. If the package is delivered to the address provided and it is returned to Petite Keep, the PK customer will need to pay for the additional shipping cost.
We cannot guarantee any changes once an order has been processed in our system, but we will do everything in our power to help you! Email us at email@example.com as soon as possible.
Our pre-order items are clearly marked on our product pages and are purchased before the item is in production. We note expected shipping times on the bottom of product pages, but are always available to provide any additional information if you'd like to reach out to discuss via email or phone. Please note, our quoted shipping time frames are not a guarantee but our best estimate!
You will receive a shipment notification when your order ships. If you'd like an update before then, please reach out to us at firstname.lastname@example.org!
Due to the custom nature, all customized products are unable to be returned or exchanged. If in the rare case your item arrives damaged, please report it to us within 48 hours of receipt with photos of the damage in the packaging. Please email them to email@example.com with your order number so we can address the issue.
Petite Keep allows one promo code per order.
Each Petite Keep trunk is handmade for you based on your order and cannot be canceled or returned. Please review your order carefully before placing it. Please ensure you appreciate the charm and natural imperfections of handmade pieces before placing your order. Slight variations in color, pattern, placement and exterior composition are common characteristics of a handmade product and may be present in your Petite Keep trunk. Fabric print placement varies and we cannot guarantee that embroidery will not be on top of a print. In addition, from time to time we make slight adjustments in fabric, font size, and lettering placement in order to enhance the aesthetics of our products. We take the utmost care with each order and want you to be thrilled with your new, cherished trunk.
Our Classic Trunks have a steel exterior and a fabric lined interior.
We sure can and love to! We can provide one custom mock up if an ai or eps file is provided by the customer. Additionally, we offer second line embroidery in the same font as line 1. Please reach out to firstname.lastname@example.org with any additional questions.
Store your trunk in a clean, temperate space like the a bedroom or linen closet, as opposed to a basement or attic where heat and humidity can fluctuate wildly and where water is more likely to enter.
Our embroidery size varies by style selected.
Monogram height: Grand Classic Trunk: 4.5 inches Petite Classic Trunk: 3.5 inches Second line: 2 inches
Initials height (up to 4 letters): Grand Classic Trunk: 4.5 inches Petite Classic Trunk: 3.5 inches Second line: 2 inches
Name height (up to 20 letters): Grand Classic Trunk: 3.5 inches * if 2 lines, both lines will be 3 inches. Petite Classic Trunk: 3.5 inches * if 2 lines, both lines will be 2.5 inches.
Exclusions may apply based on length of name. As always, we are here to help with any questions you may have!
We'd love to help you!! Please email email@example.com with any additional questions you may have!! xx